Client Information

New Clients

Portal Activation

  • Each family member has their own Client Portal
  • New clients will receive email/emails with login information, including temporary password
  • You will have 72-hours to activate your portal/s

Intake Process

  • Complete intake items, consent documents, upload of insurance etc, in the Client Portal (for each family member)
  • Intake items need to be completed at least 48 hours prior to the first appointment

Client Portal

How our Client Portal Helps You      

  • Complete intake items/documents
  • Upload Insurance card
  • Directly add credit card information in a secure manner 
  • See upcoming appointments
  • Communicate with your provider
  • Upload and Download documents
  • Access billing/payments
  • Download/Print Receipts



  • We highly recommend calling your insurance company to verify your benefits prior to your first appointment
  • Some services may not be covered by insurance
  • For testing/assessment services: we will verify benefits ahead of the appointment
  • For covered services, we file claims with your primary insurance
  • We do not file secondary insurance claims


  • We do not file Out-of-Network claims
  • Payments are due at time of service
  • Clients have access to receipts via the Client Portal (payment history). Dependent on your policy, you may receive, from your insurance company, some Out-of-Network reimbursement


  • We do not accept Medicare/Medicaid
  • You may receive services with us, upon review and completion of the: "Private Contract- Provider Opt-Out of Medicare" document

Billing/Payment Policy

  • Clients are responsible for copays, co-insurance, deductibles, and any remaining balances not covered by their insurance company
  • Clients can view and pay balances via the Client Portal

No-Show/Late Cancellation Policy

  • To change or cancel your appointment, contact your provider directly
  • Clients are charged a fee for missed or cancelled appointments with less than a 24-hour notice

*Contact Us if you have any questions*