New Clients

Scheduling Initial Appointments

To protect your confidentiality and ensure all your questions are answered, a licensed provider will return your call and assist in making your first appointment. Our providers make every effort to return calls within a timely fashion, and whenever possible within the same business day.

Please use our confidential voicemail for new client appointments ONLY:

For Therapy/Assessment Services, you may also use our Contact Us Form to request an initial appointment.

If you need assistance choosing a therapist, we can guide you to the GMH provider who would be the best fit for your needs. Alternatively, you may review our list of staff members to get a sense for yourself.

If you have already chosen a Provider to work with, or wish to speak with a particular provider, feel free to contact them directly.

Prior to your First Appointment

To save time during your first appointment, please log into your Client Portal at GMH PIMSY PORTAL.  You will receive an e-mail with your login User Name and Temporary Password that was created for you by your provider. Please follow directions on the portal homepage reagrding what to complete once in the portal. If we are filing insurance claims for you, you can upload via the portal (DOCS TAB in portal) both sides of your insurance card or you can bring your insurance card so that we may make a copy of that for our records.

Arriving for Your First Appointment

For In-Person Office visits:

As you enter our waiting room, please use our Call System, located on the wall to the right, to let your provider know that you have arrived. Your provider will come and greet you at your appointment time.

For Telehealth visits:

You will receive an e-mail from sender: "SecureVideo Support" and you may receive a reminder e-mail on day of your appointment.  Please open and  follow directions. 

Evenings Access

Please note that after 6:00PM our office building front doors are locked. You will need to get the entrance code from your provider if you will be attending evening appointments.

Payment and Insurance Information

We participate in many insurance plans, however not all of our providers are on the same insurance panels. Additionally, some of our services are out-of-pocket and not covered by insurance. Please discuss any questions you have about fees and insurance during your initial phone consultation or with your provider.

As an added service to you, we file insurance claims for in-network clients. If you are out-of-network we will provide you with the paperwork you need to file for reimbursement.

Payment is due at the time of service. We accept cash, check, and credit/debit cards. If you are using your insurance you are required to pay any deductibles and/or coinsurance at the time of service. If you are paying out-of-pocket, payment is due in full on the date of service.


Prior to Your Initial Appointment:

Please go to the GMH Client PORTAL and complete Intake Documents under View Documents tab in your portal.

Thank You.

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