New Clients
Portal Activation
- Each family member has their own Client Portal
- New clients will receive email/emails with login information, including temporary password
- You will have 72-hours to activate your portal/s
Intake Process
- Complete intake items, consent documents, upload of insurance etc, in the Client Portal (for each family member)
- Intake items need to be completed at least 48 hours prior to the first appointment
Client Portal
How our Client Portal Helps You
- Complete intake items/documents
- Upload Insurance card
- Directly add credit card information in a secure manner
- See upcoming appointments
- Communicate with your provider
- Upload and Download documents
- Access billing/payments
- Download/Print Receipts
Insurance
In-Network
- We highly recommend calling your insurance company to verify your benefits prior to your first appointment
- Some services may not be covered by insurance
- For testing/assessment services: we will verify benefits ahead of the appointment
- For covered services, we file claims with your primary insurance
- We do not file secondary insurance claims
Out-of-Network
- We do not file Out-of-Network claims
- Payments are due at time of service
- Clients have access to receipts via the Client Portal (payment history). Dependent on your policy, you may receive, from your insurance company, some Out-of-Network reimbursement
Medicare/Medicaid
- We do not accept Medicare/Medicaid
- You may receive services with us, upon review and completion of the: "Private Contract- Provider Opt-Out of Medicare" document
Billing/Payment Policy
- Clients are responsible for copays, co-insurance, deductibles, and any remaining balances not covered by their insurance company
- Clients can view and pay balances via the Client Portal
No-Show/Late Cancellation Policy
- To change or cancel your appointment, contact your provider directly
- Clients are charged a fee for missed or cancelled appointments with less than a 24-hour notice
*Contact Us if you have any questions*