Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS:

What is the difference between a Psychologist and a Psychiatrist?

Answer

Psychologists have either a Master's or Doctoral level degree in Psychology and are licensed by the State. Psychologists do not prescribe medications. The majority of GMH staff members are Psychologists.

Psychiatrists attend medical school and are healthcare providers who may prescribe medications.

If you wish, we will refer you to a local Psychiatrist and will work closely with them on your behalf.

How long does the therapy process last?

Answer

We strive to provide treatment that is as short as possible, but as long as necessary. Some of our clients come in for a short time to address a single issue. Others want assistance with multiple issues or suffer from problems that have been ongoing for a long time, and therefore treatment takes longer.

Other factors that can influence the length of treatment include your goals for therapy, your motivation to make changes outside of the therapy office, and any additional stressors that may arise during treatment.

Your therapist will work with you to define your goals and develop an individualized treatment plan.

How do I choose a therapist?

Answer

It is important that you feel comfortable with your therapist, and that they have the right skills and professional experience to help you define and meet your goals.

All of our therapists’ biographies are available online for your review. We are happy to help match you with one of our therapists. When you call for an initial appointment, please specify whether you would like to work with a specific therapist, or whether you need assistance in choosing one.

How do you protect my confidentiality?

Answer

Your privacy and confidentiality are very important to us. Feeling comfortable within the therapeutic relationship is key, and with that in mind, we make sure to discuss this with you during the first session.

How do I change or cancel my appointment?

Answer

Our providers maintain their own calendars. To change or cancel your appointment, please contact your provider.

Please note missed appointments and appointments cancelled with less than twenty four hours notice will be charged a late cancellation or no show fee.

What do I do in case of an emergency?

Answer

If you are experiencing a life-threatening emergency, please call 911 or go directly to your nearest emergency room and ask for the Psychiatrist On Call.

What are your hours?

Answer

Our providers set their own hours. In general, the office is open Monday-Friday 8am-7pm. You should discuss scheduling specifics with your provider.

FEES and INSURANCE FAQ:

Do you accept and file insurance?

Answer

Most of the major insurance companies are represented and accepted at GMH; however, not all of our providers are in-network with all insurance companies, and some of our services are not covered by insurance. For in-network clients, our office will file with your primary insurance for insurance-covered services.

We do not file out of network insurance claims. For out-of-network insurances, you will pay your provider their full fee at the time of service. Your therapist will give you a receipt to file with your insurance company. Dependent on your policy, you may receive, from your insurance company, some out of network reimbursement.

Do you take Medicare?

Answer

GMH does not accept Medicare. However, you may receive services with us on an out-of-pocket basis.

What should I find out about my insurance benefits?

Answer

As an added service to you, our administrative staff will verify your insurance benefits on your behalf. However, there are times when insurance agents misquote coverage information, and we do not actually know what your insurance will cover until the claims get paid. We recommend that you contact your insurance company directly to receive detailed information about your mental health benefits. It is important for you to be aware of any deductibles that must be met before insurance pays, as well as what your co-pay is, how many sessions per year are allotted, and if your therapist is in-network or out-of-network with your insurance carrier.

What is your payment policy?

Answer

Following a session, your provider will collect your insurance co-payment or agreed upon out-of-pocket fee. We accept cash, check, and Visa/Mastercard as forms of payment.

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