F.A.Q.

FREQUENTLY ASKED QUESTIONS:
What is the difference between a Psychologist and a Psychiatrist?

The majority of GMH staff members are Psychologists. Psychologists have either a Master's or Doctoral level degree in Psychology and are licensed by the State. Psychiatrists attend medical school and are healthcare providers who may prescribe medications. Therefore, as Psychologists we do not prescribe medications. However, if you wish, we will refer you to a local Psychiatrist and will work closely with her or him on your behalf.

How long does the therapy process last?

We strive to provide treatment that is as short as possible, but as long as necessary. Some of our clients come in for a short time to address a single issue. Others want assistance with multiple issues or suffer from problems that have been ongoing for a long time, and therefore treatment takes longer. Other factors that can influence the length of treatment include your goals for therapy, your motivation to make changes outside of the therapy office, and any additional stressors that may arise during treatment. Your therapist will work with you to define your goals and develop an individualized treatment plan.

How do I choose a therapist?

It is important that you feel comfortable with your therapist, and that she or he has the right skills and professional experience to help you define and meet your goals. All of our therapists’ biographies are available online for your review. If you need assistance choosing with whom to work, we are happy to help match you with one of our therapists. When you call for an initial appointment, please specify whether you would like to work with a specific therapist, or whether you need assistance in choosing one.

How do you protect my confidentiality?

Your privacy and confidentiality are very important to us. Feeling comfortable within the therapeutic relationship is key, and with that in mind, we make sure to discuss this with you during the first session.

How do I change or cancel my appointment?

Our providers maintain their own calendars. To change or cancel your appointment, please contact your provider. Please note that we have a 24-hour cancellation or missed appointment fee.

What do I do in case of an emergency?

If you are experiencing a life-threatening emergency, please call 911 or go directly to your nearest emergency room and ask for the Psychiatrist On Call.

What are your hours?

Our providers set their own hours. In general, the office is open Monday-Friday 8am-7pm. You should discuss scheduling specifics with your provider.

 

FEES and INSURANCE FAQ:
Do you accept and file insurance?

Most of the major insurance companies are represented and accepted at GMH; however, not all of our providers are in-network with all insurance companies, and some of our services are not covered by insurance. Our office will file with your primary insurance, whether in-network or out-of-network, for insurance-covered services.

Do you take Medicare?

GMH does not accept Medicare. However, you may receive services with us on an out-of-pocket basis.

What should I find out about my insurance benefits?

As an added service to you, our administrative staff will verify your insurance benefits on your behalf. However, there are times when insurance agents misquote coverage information, and we do not actually know what your insurance will cover until the claims get paid. We recommend that you contact your insurance company directly to receive detailed information about your mental health benefits. It is important for you to be aware of any deductibles that must be met before insurance pays, as well as what your co-pay is, how many sessions per year are allotted, and if your therapist is in-network or out-of-network with your insurance carrier.

What is your payment policy?

Following a session, your provider will collect your insurance co-payment or agreed upon out-of-pocket fee. We accept cash, check, and Visa/Mastercard as forms of payment.


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